Help Centre
Getting started
How do I create an account?
Tap Get started and sign up with your email address and a password. You'll need to agree to the Terms and Privacy Policy and be 18 or over. We then email you a link to confirm your address: you need a confirmed email to list, swap and make offers.
What happens after I sign up?
A few quick steps: choose a username (it must be unique), then set your location (county and town or area, or use your current location). After that you can add a photo or pick an avatar, choose grid or list view for browsing, and pick Light, Dark or System appearance. The photo, view and appearance steps can be skipped.
Can I change grid/list view or the theme later?
Yes. Appearance (Light, Dark or System) is in Profile › Appearance. Your location is in Profile › Your location.
Do I need an account to browse?
No. Tap Just browse on the welcome screen. You need an account to post, swap, make offers or message sellers.
Buying
What does Buy Now mean?
Buy Now means you pay cash in person: you agree to buy at the asking price, meet the seller and pay them in cash when you've checked the item. We reserve the item for you and open a chat so you can arrange the meetup. There's no card payment: payments in the app aren't available yet.
How do offers work?
On listings that accept offers, tap Make offer and enter an amount. You'll see an offer strength indicator (Strong, Fair or Low compared with the asking price). The seller can accept, decline or counter, and you can counter back: there are up to 3 counter-offers in total after your first offer. Each offer or counter expires 48 hours after it's made if nobody replies. You can withdraw your offer while it's open. If it's accepted, you meet and pay cash in person.
Can I ask the seller a question in public?
Yes. Use Comment / Ask a question on the listing. Questions and answers stay up and can't be deleted, so others can read them too. Rude or offensive comments are removed automatically, and you can report anything that breaks the rules. Don't share phone numbers or emails in public: use chat.
Can I see only items in my size, or my kids' sizes?
Yes. In Profile › Sizes, add clothing and shoe sizes for yourself and for anyone you shop for, such as your children. When you browse or search clothes and shoes you can pick that person and see their sizes first, with a Show all sizes option.
Can items be posted to me?
If the seller offers Post with An Post, the listing shows the postage, which you pay on top of the price, and the seller posts it. If they offer Delivery, they bring it to your home: you pay cash on delivery, plus any delivery fee shown on the listing (or it says free). Arrange it in chat with the seller.
Selling
How do I post an ad?
Tap Post ad, choose a category, add a title, description, condition and price (or say what you'd swap for), then add photos. You can add up to 20 photos and up to 3 videos per listing. Each video can be up to 60 seconds and 100 MB.
Can I choose how buyers contact me?
Yes. Each listing has toggles for Allow direct messages and phone calls. If you turn messages off, buyers can still make an offer, comment or use Buy now. To take calls, add your number in Profile › Phone number (Irish or international), then turn on Allow phone calls on the ad. Your number stays hidden: only signed-in buyers who tap Call on that ad can see it, and how often numbers can be viewed is limited. Numbers aren't verified by text yet, so they show as 'not verified'.
How does postage work?
Handover options are Collection, Meet at a safe place, Delivery (you bring it to the buyer, cash on delivery; add a delivery fee, 0 for free, and the area you cover) and Post with An Post (enter the postage; the buyer pays it). The buyer pays the postage; you post the item yourself. Buying labels in the app is coming soon.
Can I drop the price or stop offers?
Open your listing and use Seller tools: Drop price (by 10%; people watching it are told), Stop accepting offers (or turn them back on), and Accept swaps. Use Edit to change the title, description, price, photos, handover and contact options.
How do I mark an item as sold?
In the chat with the buyer, tap Mark as sold once you've agreed a deal. The listing shows as sold and you're both asked to leave feedback.
Swapping
How do swaps work?
On a listing that accepts swaps, tap to make a swap offer and choose one or more of your own listings to offer. The other person can accept, decline or counter. When you agree, arrange the handover in chat and meet somewhere safe.
Can I add money to a swap?
Not yet. Swaps with a cash top-up held safely in the app are coming soon. For now, offer item-for-item swaps and agree any top-up in person.
What is Home Swap?
Home Swap helps council and housing association tenants find a mutual exchange. Never share your address, Eircode or household details in a listing or message: contact happens only through in-app chat.
Safety
Where should I meet?
Meet somewhere public, busy and on camera, ideally in daylight, such as a Garda station car park, a shopping centre car park with CCTV or a 24-hour service station. The app suggests places near you. These are suggestions only: SellOrSwap.ie has no partnership with An Garda Síochána or any of these places.
How do I avoid scams?
Check the item works and matches the photos before you hand over cash. Bring the exact amount. Never pay in advance, by bank transfer or with gift cards. Bring a friend if you can and tell someone where you're going. Keep the conversation in SellOrSwap chat so there's a record, and be wary of anyone who wants to move to another app or rushes you.
How do I report a user or an ad?
Use the Report option on the listing, profile, comment or message. Explain the problem clearly and we'll review it. You can also block someone so they can't contact you.
Account and privacy
How do I edit my profile?
Go to Profile › Edit profile to change your name, photo, bio, county and area.
Why is my username taken?
Usernames are unique, so two people can't have the same one. We check as you type and tell you if it's free.
Who can contact or follow me?
In Profile › Privacy you can require chat requests and follow requests, and hide your followers and following lists.
How do I get a copy of my data or ask for it to be corrected?
Under GDPR you can access, correct or delete your personal data. Email [email protected] with your request. You can also complain to the Data Protection Commission (dataprotection.ie).
How do I delete my account?
Go to Profile › Delete account. This permanently deletes your profile, listings, watchlist, saved searches, follows and wishlist, and removes the content of your messages. If you can't open the app, request deletion at sellorswap.ie/delete-account.
Where are the privacy policy and terms?
You can read them any time.
Coming soon
What features are on the way?
We're working on ID verification (an optional check that adds a Verified badge), payments in the app, sign in with Google and Apple, and text-message phone verification. Until then, sign in with your email and password, agree the price in chat and pay in person.
Contact us
How do I contact SellOrSwap.ie?
Email us at [email protected] and we'll get back to you. To report a listing or a user, please use the Report option in the app so we have the details.